It’s not easy managing the competing pressures on your IT and it is certainly hard to maintain a great service for your users when they are forever asking for more in the face of reduced IT budgets, regulatory pressures, environmental concerns and the need to keep your network secure. Increasingly complex technologies just add to the headache. If your infrastructure is not up to the job, you simply won’t be able to deliver.

Why SITS ?

SITS has more than 40 years of Infrastructure Management (IM) delivery success. We employ three of the 40 worldwide ITIL Masters, all of whom are qualified as Master.

We have been an active participant in the ongoing development of the ITIL publications, including the ITIL v2, v3 and 2011. We co-authored the UK code of practice in IT Service Management (BS15000) and the International Standard for IT Service Management (ISO20000). And we have been a member of the itSMF since its foundation, served on its management board and regularly speak at conferences.

We are vendor agnostic and have established relationships with all the major hardware vendors, as well as niche players and small and medium enterprises (SMEs) in a multi-sourcing approach. This ensures that we are able to give our clients the best solution to meet their individual needs. We have experience of implementing and governing an extensive supply chain, including suppliers who are not our subcontractors.

Taking a scalable approach, we monitor and manage the operation of your servers and networks. Our remote infrastructure management service, based in our multi-lingual, 400 seat facility in Poland, can provide you with the problem alert notifications and performance statistics you need to ensure your IT always delivers the performance you need.

We’re helping businesses and public sector enterprises transform and cost effectively manage their IT operations with our Information Management services.

What we do

We help organisations transform their businesses through:

  • IT Managed Shared Services
  • Mobility
  • Service Integration and Management (SIAM)
  • Cloud Infrastructure as a Service (IaaS)

Cost effective IT service provision

While IT powers the business, it is still a costly overhead requiring up-front investment. Maintaining and upgrading systems with infrastructure, software and skills, or via a technology refresh, add to the cost.

It is no surprise that IT leaders face ongoing demands to reduce budgets and improve the return on investment (ROI). They must address additional costs resulting from ‘application creep’ when software programmes are added on an ad hoc basis.

Cost is just one of many challenges in the enterprise landscape that IT leaders are dealing with. Organisations also want to be able to operate their IT for longer hours, without adding to their head count. And they won’t tolerate poor or inconsistent IT service delivery. If there is a surge in demand to cater for peaks in business requirement, they expect it to be met. If there is a regulatory change, they want the agility to quickly and cost effectively adapt their systems in response.

In today’s digital enterprise the IT estate has to support and provide mobile access via suitable technology. It needs to be responsive to the green agenda and operate across global working environments.

Managing complexity

These are clearly complex and challenging times for the enterprise IT function. In many cases ageing premises and plant equipment are coming to the end of life and decisions have to be made about what happens next. Can supplier lock-in contracts be avoided? Are there more flexible cost and capacity service provision models available? And is there scope for creating space by moving IT infrastructure offsite?

SITS can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and innovate.

We build and manage the IT solutions that drive our clients’ success. We combine best practice policies and processes, ITIL and PRINCE2, to cost effectively deliver their ICT services. By combining this with our ITIL-compliant service management toolset, we provide the overarching integration and governance required to deliver a Service Integration and Management (SIAM) service.

Operational excellence

We bring a rigour and operational excellence that combines local touch, global talent, industrialisation and automation with a flexible commercial model. Our clients benefit from reduced operational costs and improved service levels as we focus on delivering the right business outcomes.

What we do to help enterprises transform and cost effectively manage their IT operations:

IT operations management

Your IT systems are in safe hands under our operations management. We provide a wide range of services looking after all aspects of your IT estate:

  • Service Integration and Management (SIAM)
    • IT managed shared services
      • Service management
      • Service Desk
      • Data centre services
        • Data centre provision
        • ITDR
        • Relocation
    • Hosting and Service Management
      • Cloud
      • Server management (Windows, Unix and Linux)
      • Storage and back-up
    • WAN and LAN
    • Voice and video
    • End user computing
    • Database administration:
      • SQL
      • Oracle
    • Print and multi-functional devices (MFD)
    • Tools and automation
  • Cloud services
    • Cloud broker
    • Cloud delivery
      • Workplace on command
      • Infrastructure on command
      • Service desk on command
  • Cyber centre
    • Vulnerability assessment
    • Threat detection
    • Protective monitoring.

Security services

Safeguarding your information assets and IT systems is a business priority. Our security services comprise the following:

  • Risk Management
  • Accreditation
  • Security Awareness
  • Security Architecture
  • Security Consulting
  • Security Incident Management

Consulting services

When you need help defining your strategic IT improvements, our consultants offer the following services:

  • Technology consulting
    • Solutions architecture and design consultancy
    • Strategy and roadmap
    • Shared service infrastructure management (IM)
    • IM business consulting
      • Benchmarking
      • IM assessment
      • Industry standard process and methodology

Transition, transformation, process and governance

Change can be difficult to bring about successfully. That’s why we have a dedicated transition and transformation service. This smoothes the process of change with two core offerings:

  • Infrastructure consolidation
  • Operational transformation.

We also provide a Process and Governance service comprising:

  • ITIL v3 / 2011
  • Programme and Project Management

Our experience

Infrastructure Management

We have more than 40 years of infrastructure management (IM) delivery success and close to 300 multilingual agents. Our 3,500 service desk operators handle incidents and requests, resolving 3 million tickets every year. They are complemented by our 37,000 professionals in 20 countries who deliver services and support to more than 60 customers in the UK and over 200 globally.

Partnerships

We are vendor agnostic. We establish relationships with all the major hardware vendors, as well as niche players and small and medium enterprises (SMEs) in a multi-sourcing approach. This ensures that we are able to give our clients the best solution to meet their individual needs. Our technology partners include:

  • Microsoft for software
  • Citrix for software
  • HP for software tooling and data centre (DC) hardware
  • Symantec for security services
  • PauloAlto for security products
  • EMC for storage/SAN
  • Cisco for DC hardware and services
  • BT for communications and DC services
  • Virgin for communications
  • AVNET for software
  • Arrow for software
  • IBM for DC hardware and services

Putting mobility at the heart of the digital enterprise

Digital transformation and mobility go hand-in-hand. Whether it is providing a seamless service to the customer when they want it, where they want it, through whatever channel they choose, or enabling workforce mobility, the digital enterprise must also become a mobile enterprise.

By adopting mobile technologies, organisations can equip sales and field-based service staff with enterprise applications wherever they are. This liberates their workforce to engage more effectively with the customer in their own home or workplace. Employees of digital businesses are able to exploit the same mobile capabilities that they do at home or socially within a safe and secure enterprise environment.

For many CIOs, this has meant a steep learning curve. Cautious about the impact of dynamic online platforms on security, support and infrastructure, they have seen individual departments side-stepping them and buying their own digital systems. This has had a detrimental impact on IT spend both in acquisition and in the subsequent provision of an enterprise that can support uncoordinated digital and mobile expansion.

What’s needed is an effective mobility offering: one that allows CIOs to lead the organisation through digital transformation, rather than follow in the steps of consumerised IT in the workplace. SITS can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and innovate with digital and mobile solutions.

Control the proliferation of devices

We work with our clients to assess their maturity and enterprise mobility capability, helping them to shape, build and deliver a Managed Mobility Service. We understand the need for tight central control of staff IT entitlements and costs relating to mobility. We advise on how to control and manage the proliferation of end user devices used to access working environments.

Our solutions both support new ways of working and ensure data security. They make it possible for organisations to respond quickly to opportunities and events with access to systems and data from anywhere. They embrace strategy and policy development as well as physical mobile device management.

We work with the CIO or other relevant people to develop mobile applications that differentiate the business, for example workforce management apps for mobile and remote teams.

Mobile first

Our Mobile First strategy unlocks value with secure flexible propositions that enable our clients to deploy mobility at a simple transparent cost. We build solutions on our secure agile cloud platform, delivered and managed using proven ITIL processes.

From strategy to implementation and management, we put mobility at the heart of the digital enterprise.

We help organisations take a Mobile First approach through:

Digital and mobile

As a trusted partner in some of the world’s biggest mobile and digital programmes, we have developed innovative applications and solutions with both business-to-business (B2B) and business-to-customer (B2C) implications. For example, we have provided digital and mobile portals, geographic interface systems (GIS), machine-to-machine (M2M) solutions, and real-time, secure synchronisation between central systems and mobile applications. Our solutions include mobile, multi-channel and digital strategy consultancy and design, application development and enterprise architecture, mobile payments and testing. We improve the end-to-end implementation of mobile and digital strategies across organisations, helping our clients to develop new market segments and enhance the customer experience.

Mobility outsourcing

We provision, manage and enable the entire Managed Mobility process, allowing our clients to outsource their mobility to us. This means that we manage your enterprise devices and perform end-to-end configuration and provisioning for both tablets and smartphone. Your users will have a consistent experience across devices and we can provide secure retrieval of corporate email, calendar, file shares, whilst users retain access to personal data and consumer applications.  By outsourcing your mobility to us, including management of 3G and 4G network suppliers, your IT teams are freed up to focus on the enterprise technology you need to operate your business.

Mobility consulting

While mobile technology is ubiquitous outside the workplace, it is still not mainstream within the corporate world, although that situation is changing fast. We help our clients climb the mobility ladder with a suite of services designed to help them understand where they are now and where they need to get to. These services include:

  • Mobile Business Strategy Assessment
  • Mobile Application Assessment
  • Mobile Infrastructure Assessment
  • Commercial review of current mobility landscape

Mobile apps

We have a particular strength in developing, testing and implementing mobile applications for business. For example, we used an Agile approach to develop two Apps for iPhone and Android platforms on behalf of a leading online fashion retailer. The Apps channels offer exciting ways for customers to engage with the retailer. We can develop sector specific Apps for your business. For example, do you need Apps that allow field operatives to access data whilst on client site and update jobs in real time, potentially ordering required parts? The potential is huge and we have the expertise to work with you to untap it.

Partnerships

SITS has long standing strategic partnerships  with global Tier 1 telecoms provider Telefonica and mobile software security giant Symantec. This puts us at the heart of emerging mobile developments.

Workflow management

We have developed a proprietary solution for mobile workforce management. This helps to establish vastly improved workflow integration and promotes collaborative working right across the enterprise, bringing mobile employees and office-based teams seamlessly together.

Managing multiple suppliers cost effectively and securely

Government organisations and private enterprises alike are looking at new ways of managing their growing portfolios of suppliers and IT services. This is in response to demands to reduce IT budgets and improve the return on investment (ROI).

In government, the UK Cabinet Office aims to break down large IT outsource contracts and increase the government spend on cloud services and with niche players and small and medium sized enterprises. To achieve this it is promoting the move to an IT tower model. This groups different service areas – such as desktops, applications, hosting and networks – into separate ‘towers’ of service provided by the most appropriate supplier for each tower.

This has the effect of increasing the number of suppliers – and thus the complexity – across IT estates. In a number of cases, companies in the private sector are also adopting a tower model to drive cost and performance benefits.

Rising to the ‘tower’ service challenge

There are numerous challenges for IT leaders in this new landscape. How do they manage data security and interfaces between suppliers with different levels of security accreditation? Can they remove commercial barriers relating to data access and ownership and drive collaboration between suppliers? And with the disaggregation of contracts across multiple suppliers over a shorter period, how easy will it be to swap out suppliers?

In this new multi-supplier landscape, day-to-day business demands still need to be managed. For example, poor or inconsistent IT service delivery will not be tolerated by the business.

Organisations want to be able to operate their IT for longer hours, without adding to their head count. And if there is a surge in demand to cater for peaks in business requirement, this must be met quickly and cost effectively. The issue of ‘application creep’ when software programmes are added on an ad hoc basis also has to be managed.

SITS can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and innovate.

Unravelling complexity

Our service integration and management (SIAM) service aims to unravel the complexity of your multi-supplier ‘tower’ contracts and put them on a manageable footing. SIAM brings you a single service partner to manage all your different service towers. This reduces operational cost and leads to improved service level agreements.

Our highly experienced people are accredited in classified and secure environments. They have successfully implemented SIAM processes in diverse organisations. This has given our clients greater flexibility to meet changing business need and an opportunity to drive best value performance from their IT investments.

How we help you to transform and cost effectively manage your IT operations with SIAM:

SIAM consultancy

Our consultants work closely with each client to ensure that the SIAM model they adopt delivers the IT and business outcomes they’re looking for. They achieve this through the following:

  • Design of the SIAM model
  • Policy development
  • Process development and implementation
  • Implementing process governance and assurance
  • Improved efficiency of people and processes

SIAM delivery

In addition to the services provided during the consultancy phase, we support our clients with the following SIAM activities:

  • Procedural development; implementation, advice and guidance
  • Service improvement
  • Education and training
  • End-to-end service monitoring, governance and assurance
  • Cross-tower collaboration
  • Tool set implementation and integration
  • Removal of commercial barriers relating to data access and ownership

Moving to the cloud for greater agility and lower cost

Organisations in both the private and the public sectors are increasingly seeking alternative ways to manage their enterprise IT. Cloud offers the solution.

IT leaders are facing demands to reduce IT budgets and improve the return on investment (ROI). In today’s always-connected digital enterprise, poor or inconsistent IT service delivery is not tolerated by the business. 

Organisations want to be able to operate their IT for longer hours, without adding to their head count. Is there a better way to manage short-term demands such as the ability to “Cloud Burst” services during busy trading periods, such as Christmas in retail?

Can they make use of historic work and demand patterns to automate increasing and decreasing compute power without the need for on-site people monitoring and managing this? With these pressures driving their decisions, enterprises are seeking to take advantage of on-demand IT service provision.

Moving to the cloud on a pay-as-you-use model for utility IT services rather than being tied into long-term contracts offers a number of advantages. It makes IT service provision flexible. IT can adapt to business change quickly and efficiently at a minimal cost. With a cloud solution, IT can drive best value performance from its investments. It can improve the efficiency of its people and processes. And crucially, IT can deliver the high availability of service that the business demands.

Making the right choice

As organisations look to move to the cloud, there are a number of questions to answer. Will their cloud solution empower end users through direct access to services and support? Can they seamlessly integrate commodity, cloud and bespoke services into their supply chain? What is the most relevant cloud model for them: private, public, or hybrid?

SITS can help. We have more than 40 years’ experience of helping our clients improve their operational efficiency, transform their IT and now innovate with digital and cloud capabilities.

We design, implement and manage Cloud Infrastructure as a Service (IaaS) solutions. Our highly experienced people are accredited in classified and secure environments. They have extensive success in implementing service management processes in diverse environments. 

We understand the many reasons why organisations are moving to cloud computing beyond the cost and efficiency drivers. It may be prompted by a merger or acquisition. It could be the result of a determination to pursue a green agenda with a more sustainable on-demand approach. And, of course, changing work patterns and practices make pay-for-use computing the most efficient and cost effective way to keep employees connected with systems and information.

We work with our clients to understand their business needs and the outcomes they’re looking for. We will design your solution to work your way so that you can manage disparate workloads in a consistent manner: legacy on premise, private, public and hybrid cloud.

We make the journey to the cloud as painless as possible for maximum business benefit through:

Private cloud

We manage private cloud solutions for our clients. These deliver the advantages of cloud efficiencies while providing tenant isolation  for organisations that require a higher level of security or accreditation than can be provided by a shared tenancy model. Private cloud is also the solution of choice for clients who require a level of control that isn’t available through a public cloud service.

Offering development and test, commercial or UK Government accredited services at IL2 and IL3, our private cloud solutions provide rapid access to affordable compute and storage resources. Clients can consume our private cloud services by the hour or on a fixed-term contract. This offers commercial flexibility in tune with individual need . 

Public cloud

We implement and manage our clients’ public cloud requirements as part of a managed service or hybrid cloud solution. Public cloud is provided by organisations such as Amazon AWS and Microsoft Azure. It provides easy access to compute and storage.

Hybrid Cloud

Hybrid cloud is the most commonly provided of the cloud services.  It gives organisations the flexibility to consume services across a mixture of legacy on-premise and private and public cloud resources either for specific services or to bolster compute power when needed.

Cloud Consulting 

Our experienced cloud consultants work closely with organisations in diverse sectors to develop their cloud strategies and support their service and supplier selection. They seamlessly guide and enable the transition and transformation of services into the cloud.

Our Experience 

Infrastructure management

We have more than 40 years of infrastructure management (IM) delivery success. We employ three of the 40 worldwide ITIL Masters, all of whom are qualified as Master.

As you would expect from an organisation with our pedigree, we have been an active participant in the on-going development of the ITIL publications, including the ITIL v2, v3 and 2011. We co-authored the UK code of practice in IT Service Management (BS15000) and the International Standard for IT Service Management (ISO20000). And we have been a member of the itSMF since its foundation, served on its management board and regularly speak at conferences.

Partnerships

We are vendor agnostic and establish relationships with all the major cloud service vendors as well as niche players. This ensures that we are able to give our clients the best solution to meet their individual needs.